Perfume Return & Exchange Policy Perfumes are volatile, flammable, and highly sensitive items. For safety and hygiene, all products are sealed with a tamper-proof label. Please read the following policy carefully before purchase. By placing an order, you agree to the following: 1. Hong Kong Customers Only Returns/exchanges accepted for Hong Kong orders only. Overseas orders are not eligible. 2. Eligible Return/Exchange Cases We accept returns/exchanges only if the product is unopened, in original packaging with tamper-proof seal intact, and you contact us within the time limit with clear photo/video proof: • Wrong item, quantity, or size delivered. • Serious damage during delivery affecting use or storage. • Clear quality defects (e.g. broken spray head, cracked bottle, leakage). • Missing or wrong gift (replacement subject to stock availability). • Delivery delay beyond reasonable time (HK/China: 7-10 working days; overseas: within 21 working days). Time Limit: • Notify us by email within 7 days of receipt with clear photos (showing seal, full product, and packaging). • Late or incomplete claims will not be processed. 3. No return/refund will be accepted if: • Tamper-proof seal is broken, removed or replaced. • Damage due to customer misuse, poor storage, or handling. • Scent preference or expectation differences (product has no fault). • Minor box dents, marks, or scratches not affecting product safety/use. • Claim submitted after the return deadline • Missing original packaging, seal, accessories, or gifts. • Customer refuses to return free gifts (gift value will be deducted from refund). • Wrong or duplicate order placed by customer • Colour/design differs slightly from photos (**images are for reference only). • Insufficient evidence to prove store responsibility. 4. Return Shipping Costs • If caused by our fault (wrong item, damage, leakage, quality issue), we will bear the return cost. • If due to customer reason (wrong purchase, change of mind) and eligible for return, all shipping costs are borne by the customer • Must use trackable shipping and proper packing. Refund will be processed only after we receive and inspect the product. • Damage in return transit may lead to rejection. 5. Tamper Seal & Safety Rules • The tamper-proof seal is the only proof of unopened status - do not tear, damage • Perfumes are flammable - keep away from heat, flames, or direct sunlight. • Orders cancelled before shipping will incur a HKD 100 admin fee. • Each order can only be returned/ exchanged once. 6. Promotions & Gifts • Promotional bundles or sets must be returned in full with gifts in unopened condition. • If gift not returned (opened/lost), gift value (HKD 180 or website price) will be deducted from the refund. 7. Additional Notes • Placing an order means you have read and agreed to these terms. • Policy is subject to change without notice - latest website version applies. • Please check product details and scent descriptions carefully before purchase. • Refund processed within 10 working days after we receive item. Bank processing time may vary (usually under 30 working days). • Contact customer service before purchase if you have any questions to avoid disputes. For International Customers: Please note that we do not accept returns or refunds on overseas orders. We endeavour to ensure our customers are satisfied with their purchases; however, due to the complexities of international shipping, we are unable to process any return or exchange arrangements for orders outside Hong Kong. If you have any questions or issues regarding your overseas order, please contact our Customer Service via email within 7 days of receiving the item. We will do our best to assist you within the scope permitted.